Privacy Policy

1. Who runs PandaLive and who this covers

PandaLive is operated by the team behind pandalive.chat. In this policy, “we”, “us” and “our” mean that team, and “you” means anyone who opens the site, whether you came in as a guest, made an account, or launched PandaLive from an icon on your home screen.

The policy applies from your first visit. A guest session is created as soon as the site loads, because matching, the video feed and live rooms all need to know which device is asking.

2. What you give us, or create while using the site

• A guest identifier for your session, plus the display name, language and other settings attached to it.
• Anything you add to your profile, such as a photo, a nickname or a few lines about yourself.
• Text messages you send to other people, and the list of people you follow or have blocked.
• Messages you type in live rooms and gifts you send there, which other people in the room can see.
• Reports you file about other users, and any email you send to our support address, attachments included.
• A record of coin purchases and VIP: what you bought, when, the amount and a reference number from the payment provider. Your card or wallet details stay with that provider; we do not receive them.

3. What we collect automatically

Like most websites, PandaLive keeps technical logs. These include your IP address and the rough location it suggests, browser and device type, screen size, language settings, the pages and screens you open, when you start and end a match, and error reports when something breaks.

Calls run in real time through streaming infrastructure that needs your IP address and connection details to route audio and video between two devices. We use these logs to keep the service working, to spot abuse and to understand which features people actually use.

4. Cookies and storage on your device

We store small pieces of data in your browser through cookies and local storage. They keep your guest session alive between visits, remember choices such as your language, and note things like whether you have already seen a tip or closed a banner.

If you clear site data in your browser, your guest session ends and PandaLive treats you as a new visitor. Blocking storage entirely will stop matching and live rooms from working properly.

5. Auto-translate

When a text message is in another language, you can tap to translate it, and after that first time later messages may be translated for you automatically. To do this, the text of those messages is sent to a translation service that processes it on our behalf and returns the translated line. Only message text is sent for translation, not your camera or microphone feed.

6. What each piece of information is for

• To run matching by video, voice or text, show who is online, play the video feed and open live rooms.
• To deliver messages, follows, gifts and coin balances to the right person.
• To process purchases and fix problems with a top-up.
• To review reports, enforce the Terms of Service and protect people from spam, scams and abuse.
• To measure how the site performs and decide what to improve.
• To answer you when you write to support.

7. Who else is involved

Your personal information is not sold to anyone. We share it only with companies that help us run PandaLive, such as hosting and streaming providers, payment providers, the translation service and analytics tools, and only to the extent each one needs to do its job.

We may also disclose information if the law requires it, or if we believe it is needed to protect someone’s safety or to respond to a serious breach of our rules.

8. What is visible to other users

Your display name, profile photo and anything you put on your profile can be seen by other users. Messages in a live room are visible to everyone in that room. In a 1-on-1 call the other person sees and hears whatever your camera and microphone pick up, and anyone could capture their own screen, so think before you show something you would not want kept.

9. How long we keep things

We keep information for as long as your session or account is active and for as long as we need it afterwards to deal with reports, payment records, legal duties and disputes. When it is no longer needed, we delete it or strip it of anything that identifies you.

10. Your choices and requests

You can change or remove profile details yourself at any time. To ask for a copy of your data, a correction or deletion of your account and related information, email [email protected] from the address linked to your account if you have one, or include your user ID shown in the app. Depending on where you live, you may have further rights under local law, and you can raise a complaint with your data protection authority.

11. Age requirement

To use PandaLive you must be at least 18, or older if the age of majority where you live is higher than that. Information from anyone under that age is not something we knowingly collect. If you believe a minor is using the site, tell us at [email protected] and we will act on it.

12. Changes to this policy

When the way we handle information changes, this page changes with it and the date at the top moves forward. For bigger changes we will also tell you on the site before they take effect.